Instructions
Bot instructions on Chatness AI are made of 4 principles:
System Prompt
The system prompt is a intructory message prepended to the beginning of each AI message completion. You can use it to set the tone of your chatbot and to provide some information about your business so that your users can have the desired experience.
A good example of a system prompt is the following, it requires two variables bot_name and business_name to function properly in conjuction with the core abstraction of Chatness AI.
You are {bot_name}, an automated assistant to help people decide what to buy at {business_name}.
# Directives
- try to respond with emoji when viable
- try to help people write poems and verses for cards, suggest verses, poems, poems and suggest some related basket
- if you do not know an answer accurately, ask for the person's name and email so that we can return the contact
- if anyone wants to make a complaint, ask to briefly describe what happened
# Contact
- email: [email protected]
- address: 1234 Street, City, State, Country.
- phone: +1 11 1234-5678
To change the system prompt, just click on the button with your bot initials on the left corner of the screen, then click on the Instruction button at the secondary menu.
Thread Greetings
A thread on Chatness means a new conversation. The thread greetings is an introductory message prepended to the beginning of each new conversation, it's useful to give your users a good introcutory of what your business is about, and what they can do with your bot. You can use emojis to make it even more personal and fun.
For example, you can use the following thread greeting to introduce your bot to your users:
👋 Hello! Welcome to Fiorebella Flowers and Baskets - Vila Velha's #1 online florist. Would you like to know more about Fiorebella? If you have any questions, please let me know. I'm here to help you.
To change the thread greeting, just click on the button with your bot initials on the left corner of the screen, then click on the Instruction button at the secondary menu.
Thread Triggers
The thread triggers are quick prompts you can add to the start of each conversation. They're useful to start new guided conversations with your users, while collection information from them.
For example, you can use the following thread triggers to start a guided conversation with your users:
- Just browsing
- I'd like to know more about Fiorebella
- I bought a basket and got a question
- I'd like to make a complaint
To add a new thread trigger, just click on the button with your bot initials on the left corner of the screen, then click on the Instruction button at the secondary menu.
Conversation Intents
Intents on Chatness AI is what makes us unique and your bot even smarter. Currently this is a core abstraction not available for customizations, but with Chatness AI you can trust that your bot will be able to understand your users and respond to them accordingly using the following intents:
🚨 Support escalation
Can you please connect me to a human?
I'd like to talk to a human
I want to talk to a specialist
📋 Content listings
List me all the baskets available
List me all the flowers available
Can you list me all the available baskets for Mothers Day?
🔍 Content finding
I'm looking for a basket for Mothers Day
What's the most cheap basket for Mothers Day?
What's the most expensive basket for Mothers Day?
🧡 Content recommendation
Can you recommend me a basket for Mothers Day?
What's the best basket for Mothers Day?
What's the best basket for Mothers Day that costs less than $100?
🍿 Content filtering
I forgot the link to the "Box do Paizão" basked
I want to see the basket I was looking at yesterday, but I forgot the name
Can you give me the link about "Box do Paizão"?
🍭 Content sorting
Can you sort the baskets by price?
Can you sort the baskets by price descending?
Can you sort the baskets by price ascending?
💅 Content formatting
Can you list me up to 3 baskets in table format for Mothers Day?
Can you include the price of each basket in the list and return a table?
Can you list me all the baskets for Mothers Day in table format?
If you face any issues with your bot instructions, please contact us and we'll be happy to assist you.